Your Privacy Matters at tg111

Information We Collect

tg111 collects personal information from players in order to operate the platform, verify identities, process financial transactions, prevent fraud, and comply with applicable legal obligations. The categories of information we collect are described below.

Registration Data

When you create a tg111 player account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, email address, mobile phone number, and preferred username. This information is necessary to establish your account identity and to verify that you meet the minimum age requirement of 18 years.

Identity Verification (KYC) Data

In accordance with our Know Your Customer obligations, tg111 may request documentary evidence of your identity and address. This may include a scanned copy or photograph of your National ID Card, passport, or driving licence, as well as a recent utility bill or bank statement confirming your residential address. Where required, we may also request documentation confirming the source of funds used for deposits. All KYC documents are stored securely and are accessible only to authorised compliance personnel.

Financial Transaction Data

tg111 records all deposit and withdrawal transactions processed on your account. This includes transaction amounts in Bangladeshi Taka (৳), transaction timestamps, payment method type (for example, bKash, Nagad, Rocket, or Upay), and transaction reference numbers. tg111 does not store your full bKash or Nagad PIN, account password, or full payment credentials. Payment processing is handled by our certified payment partners who maintain their own security and data protection standards.

Gameplay and Betting Data

We record all gameplay and betting activity on your account. This includes game titles played, wager amounts, bet outcomes, bonus claims, bonus wagering history, and session duration. This data is used to calculate your account balance, to administer bonus programmes, to identify patterns of problem gambling, and to resolve any disputes that may arise in relation to specific game rounds or bets.

Technical and Device Data

When you access the tg111 platform, we automatically collect certain technical information from your device. This includes your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session timestamps. This information is used to deliver the platform correctly to your device, to detect and prevent fraud, and to analyse platform performance.

Communications Data

If you contact the tg111 support team via live chat, email, or telephone, we retain a record of the content of those communications for support quality, compliance, and dispute resolution purposes. This includes any personal information you choose to share within those communications.

Data Category	Examples	Purpose
Registration Data	Name, email, phone, date of birth	Account creation, age verification
KYC Documents	NID, passport, utility bill	Identity verification, fraud prevention
Financial Data	Transaction amounts, payment method type	Payment processing, AML compliance
Gameplay Data	Game history, wagers, outcomes	Balance calculation, bonus administration
Technical Data	IP address, browser, device type	Fraud detection, platform delivery
Communications Data	Support chat logs, email threads	Support quality, dispute resolution

How We Use Your Data

tg111 uses the personal data collected from players for specific, defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which tg111 processes player data are as follows:

• Account Management: To create, maintain, and manage your tg111 player account, including authentication of your login credentials and administration of your account preferences and settings.
• Payment Processing: To process deposits and withdrawals in Bangladeshi Taka via bKash, Nagad, Rocket, Upay, and partner banks, and to maintain an accurate record of your transaction history.
• Identity and Age Verification: To verify that you are at least 18 years of age and to confirm that the personal information you have provided during registration is accurate and belongs to you.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, to administer responsible gaming tools such as deposit limits and self-exclusion, and to provide appropriate support to players who may be experiencing difficulties.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide general account assistance via live chat, email, and phone.
• Legal Compliance: To meet tg111's obligations under applicable anti-money laundering frameworks, offshore regulatory requirements, and any other legal obligations that apply to the operation of the platform.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the performance, content, and user experience of the tg111 platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have given consent to receive such communications. You may withdraw consent at any time.

Legal Basis for Processing

tg111 processes player personal data on the following legal bases, which reflect the nature of the processing activity involved:

• Contractual Necessity: The majority of the personal data tg111 processes is necessary for the performance of the contract between tg111 and the player — namely, the Terms & Conditions agreed at account registration. This includes processing data to operate the account, process payments, and administer bonuses.
• Legal Obligation: Certain processing activities — particularly KYC identity verification, anti-money laundering record-keeping, and age verification — are carried out to comply with tg111's legal and regulatory obligations under applicable offshore frameworks.
• Legitimate Interests: tg111 processes some categories of data on the basis of its legitimate interests in operating a secure, fair, and commercially viable gaming platform. This includes fraud detection, security monitoring, and platform analytics. We ensure that these legitimate interests are balanced against your privacy rights.
• Consent: Where tg111 sends you marketing communications, this is done on the basis of your consent, which you provide by actively opting in to receive such communications during registration or through your account settings. You may withdraw this consent at any time without affecting the lawfulness of any prior processing.

Data Sharing & Disclosure

tg111 does not sell, rent, or commercially transfer your personal data to third parties. However, in order to deliver its services, tg111 works with a range of trusted service providers and may share limited personal data with those parties strictly for the purposes described in this policy.

Payment Processors

To process deposits and withdrawals, tg111 shares relevant transaction data with our payment processing partners, including bKash, Nagad, Rocket, and Upay. The data shared is limited to the information required to execute the transaction and to comply with the payment provider's fraud prevention requirements. Each payment partner operates under its own data protection standards.

Game Content Providers

tg111's game library is powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive certain technical identifiers (such as a session token or anonymous player ID) in order to deliver game content to your device. They do not receive your name, contact details, or financial information.

Identity Verification Partners

Where tg111 uses a third-party identity verification service to assist with KYC checks, your submitted identity documents may be shared with that provider for the sole purpose of verifying their authenticity. All such partners are bound by strict data processing agreements.

Legal and Regulatory Disclosure

tg111 may be required to disclose certain player data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where we are legally compelled to do so. In such cases, we will disclose only the minimum information necessary to comply with the legal requirement and will, where permitted by law, notify the affected player of the disclosure.

Cookies & Tracking Technologies

tg111 uses cookies and similar tracking technologies on the tg111.bet website to ensure the platform functions correctly, to remember your preferences, to keep your session secure, and to analyse how players interact with the site. A cookie is a small text file stored on your device by your web browser when you visit a website.

Types of Cookies Used

Cookie Type	Purpose	Duration
Essential Cookies	Required for secure login sessions, account authentication, and basic platform functionality. Cannot be disabled.	Session / up to 30 days
Preference Cookies	Remember your display preferences, language settings, and responsible gaming tool configurations.	Up to 12 months
Analytics Cookies	Collect anonymised data on how players navigate the platform in order to identify areas for improvement.	Up to 24 months
Fraud Prevention Cookies	Help identify unusual access patterns, multiple account activity, and other security risks.	Up to 12 months

Managing Cookies

You can control which non-essential cookies are stored on your device by adjusting the settings in your web browser. Most modern browsers allow you to block or delete cookies through the browser settings menu. Please note that disabling essential cookies will prevent you from logging into your tg111 account and using the platform. Disabling analytics or preference cookies will not affect your ability to play but may result in a less personalised experience.

Data Retention

tg111 retains your personal data for as long as your player account remains active and for a defined period after account closure, in order to meet our legal, regulatory, and operational obligations. The general retention periods applied by tg111 are as follows:

• Active Account Data: Personal data associated with an active tg111 account is retained for the full duration of the account's activity.
• Post-Closure Retention: Following the closure of a player account — whether by the player's own request or by tg111 for any permitted reason — tg111 retains transaction records, KYC documentation, and account history for a period of five (5) years from the date of account closure. This retention period is maintained to comply with anti-money laundering record-keeping requirements and to allow the resolution of any post-closure disputes.
• Support Communications: Records of support interactions are retained for a period of three (3) years from the date of the interaction.
• Technical Log Data: Server logs and IP address records are retained for a period of twelve (12) months, after which they are permanently deleted.
• Marketing Consent Records: Records of your marketing consent (or withdrawal of consent) are retained for as long as necessary to demonstrate compliance with consent requirements.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual player. tg111 conducts periodic data audits to ensure that data is not retained beyond its required retention period.

Your Privacy Rights

As a player on the tg111 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the tg111 support team at [email protected]. tg111 will respond to all data rights requests within 30 days of receipt.

Data Security

tg111 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. Our security framework includes the following measures:

• Transport Layer Security: All data transmitted between your device and tg111 servers is encrypted using 256-bit SSL/TLS protocols. You can verify this by checking for the padlock icon and "https" prefix in your browser's address bar when accessing tg111.bet.
• Access Controls: Access to player personal data is restricted to tg111 personnel who require it to perform their job functions. All staff with access to personal data are subject to strict confidentiality obligations and undergo regular data protection training.
• Server Security: tg111's servers are hosted in secured data centres with physical access controls, 24/7 monitoring, and intrusion detection systems. Regular security patches and vulnerability assessments are conducted to maintain the integrity of the hosting environment.
• Password Security: Player account passwords are stored in hashed form using industry-standard cryptographic hashing algorithms. tg111 cannot retrieve your plaintext password — if you forget your password, it must be reset rather than recovered.
• Two-Factor Authentication: tg111 offers optional SMS-based two-factor authentication (2FA) for all player accounts. We strongly recommend that all players enable 2FA to add an additional layer of protection to their account.
• Incident Response: tg111 maintains a documented data breach response process. In the event of a security incident that poses a risk to player personal data, tg111 will take immediate containment measures and will notify affected players as required by applicable law.

Third-Party Services

The tg111 platform integrates with a number of third-party services in order to deliver its full range of features. When you interact with these services through the tg111 platform, certain data may be processed by those third parties in accordance with their own privacy policies. tg111 is not responsible for the data practices of third-party service providers, but we ensure that all providers we work with meet appropriate standards of data protection through contractual arrangements.

Third-party integrations on the tg111 platform include:

• Game Studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi deliver game content to the tg111 platform via secure APIs. Game session data is processed by these providers in order to determine game outcomes and return results to the platform.
• Payment Gateways: bKash, Nagad, Rocket, and Upay process financial transactions on behalf of tg111. Each provider maintains its own privacy and security standards. tg111 does not store full payment credentials on its own servers.
• Analytics Platforms: tg111 may use anonymised, aggregated analytics tools to assess platform performance and user experience. No personally identifiable information is shared with analytics providers.
• Customer Support Tools: The tg111 live chat support system may be powered by a third-party provider. Support chat content is handled in accordance with this Privacy Policy and the provider's data processing terms.

tg111 does not embed third-party social media plugins, advertising networks, or affiliate tracking pixels directly on the tg111.bet website that would allow those third parties to track your behaviour across external websites.

Children & Minors

The tg111 platform is strictly intended for adults aged 18 years and above. tg111 does not knowingly collect personal data from any person under the age of 18. The registration process requires players to confirm that they are 18 or older, and tg111 conducts documentary age verification on all accounts prior to processing withdrawal requests.

If tg111 discovers or is notified that a person under the age of 18 has registered an account and submitted personal data, the following actions will be taken immediately:

• The account will be permanently closed and access suspended without delay.
• Any deposit amounts associated with the underage account will be returned to the originating payment method, minus any winnings generated, which will be forfeited.
• All personal data associated with the underage account will be securely deleted, except where retention is required for legal or regulatory purposes.

Policy Updates

tg111 reserves the right to update or amend this Privacy Policy at any time in order to reflect changes in our data processing practices, changes in applicable legal or regulatory requirements, or improvements to the way we describe our privacy commitments to players.

When a material change is made to this Privacy Policy, tg111 will notify active players by email to the address registered on their account, and will post a prominent notice on the tg111.bet website for a period of at least 30 days following the update. The effective date shown at the top of this policy will be updated to reflect the date on which the revised version takes effect.

Your continued use of the tg111 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must close your account and cease using the platform prior to the effective date of the update. Requests for account closure should be submitted to the tg111 support team at [email protected].

Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way tg111 processes your personal data, please contact our support team using the details below. Our team is available 24 hours a day, 7 days a week, 365 days a year to assist you.

Contact Method	Details	Response Time
Email	[email protected]	Within 24 hours
Live Chat	Available on tg111.bet	Typically under 5 minutes
WhatsApp	+880 1700 000 111	Within 2 hours (BST)

Submitting a Data Rights Request

To submit a formal data rights request — such as a request to access, correct, delete, or port your personal data — please email [email protected] with the subject line "Data Rights Request" and include your registered account username and the nature of your request. tg111 will acknowledge your request within 5 business days and will aim to resolve it within 30 calendar days. Where an extension of time is required due to the complexity of the request, tg111 will notify you within the initial 30-day period and explain the reason for the delay.

Submitting a Privacy Complaint

If you believe that tg111 has handled your personal data in a manner that is inconsistent with this Privacy Policy, you have the right to submit a formal complaint. Please contact the tg111 support team in the first instance so that we have the opportunity to investigate and address your concern directly. tg111 takes all privacy complaints seriously and will conduct a thorough internal review of any issues raised.

tg111 is committed to resolving all privacy complaints fairly, transparently, and within a reasonable timeframe. We will communicate the outcome of any complaint investigation to you in writing via the email address registered on your account.